This order was originally placed on the fifth. It’s the day before Christmas Eve, I am very, very, very upset, disgusted, I was promised a whole brand new order of cookies, if that was sent out when it was supposed to, I would’ve received those by now, but now I have not received my original order and I have not received the replacement.I’m ready to contact my lawyer over cookies! But it’s unsatisfied. Customer is a unsatisfied customer. I’m ready to contact my lawyer over cookies! But an unsatisfied. Customer is an unsatisfied customer. I can be reached at [****].

I purchased the 24 pac..with the hopes of getting a variety of cookies and was looking forward to the mystery cookies. I received their best sellers. And a few mystery cookies. I liked the mystery cookies more than their best seller...I don't like the fact that I could not choose my flavors...

I was not happy with the shipping process. Their website says Bang cookies ships via UPS & Fedex so that you receive the cookies in 2-3 days..but my order was shipped through United States Postal Service. The cookies arrived over 7 days late. After 3 days I started contacting the company and received a scripted response, pretty much saying that they are not responsible for the delayed shipment. I pointed out that nowhere on their website does it say Bang cookies ship through the Post Office, and that it says it uses UPS & FEDEX. After 3 days of back-and-forth via emails.. I finally called in & requested a supervisor. (HAD TO LEAVE A MESSAGE & NO ONE RETURNED MY CALL) 1 Day after I left the message, I got an email saying a new shipment was sent out. The first shipment and the new shipment showed up on the same day. I was willing to return the initial shipment, but they said that they were no longer fresh ...go figure.

Customer support via email gets 1 star
Supervisor support gets 2 stars
Cookies assortment gets 2 stars

Will I order bang cookies again..probably not...but I do plan on visiting the store whenever I am in the New Jersey area. I'm curious as to what the cookies tast like from the store.

Note: when Bang ships via UPS & Fedex..the cookies arrive within 2-3 days...Bang cookies should never ship perishable items through USPS & a tracking, esp when the the cookies are being shipped outside the state. The box shipped through USPS arrived damaged and open. I do believe the post office lost the package. I also believe Bang cookies should have shipped using the couriers indicated on their website.

Some of the cookies were okay, however, I wish I could choose what cookies I want in the box.

The best seller box is definitely great use of cookies to get his fantastic. My only suggestion would be to allow the person to order the 24 cookies that they want or give a larger assortment of the special cookies.

Really, what's not to love when two dozen assorted, delicious cookies show up at your doorstep! Great variety and made from the best quality ingredients. This will keep me smiling for a couple of weeks, or longer.